Is my credit card information kept secure? We have the latest specialized technology to prevent unauthorized people from intercepting your credit card information.
When am I charged for the items I order? Your credit card or debit card is charged once your order is shipped and will appear on your next statement.
What are supplements? Supplements are in essence, foods. They serve to supplement our existing diets and not act as a meal replacement. They can contain a broad number of nutrients such as vitamins, minerals, amino acids, fatty acids, fibre, plants and herbal extracts.
Why should I take supplements? Many first-time supplement customers ask, “why do I need to take supplements?” The answer is simple. We spend much of our time working, sitting, watching tv and living sedentary lives. We spend less time in the sun, eat more processed foods and many of us lack sleep. While our lifestyles have changed drastically over the years, our bodies needs haven’t. Supplementing our diets with vitamins and minerals is often the key to a happier and healthier life.
Why should I take Group Nature Pharma Supplements? Many companies will advertise a supplement that is, “one size for all,” when in reality we all have our own unique biochemistry. The doctors behind Groupe Nature Pharma have taken this into consideration in the creation of their products and have put the necessary science and research into them.
How do I know I am actually getting the ingredients you say you are putting in your supplements? The creators behind Groupe Nature Pharma are responsible and reliable physicians who pride themselves on their core values of ensuring the health and vitality of their patients and customers, while providing the most up to date and researched products.
Which supplements are right for me? GlucoLo plus is the most comprehensive, all-encompassing supplement for glycemic control available in the market. For individualized recommendations, send us an email.
Ordering and payment
How do I place an order? To place an order online, simply add the items to the “Add to Cart” button displayed along with the product description. When you have added all the items to your cart, click the checkout button and fill in the necessary fields to complete secure checkout and purchase.
Can I make changes to my order after I have submitted it? We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.
Can I cancel my order once it has been submitted? We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel orders once the order has been submitted.
Will you notify me if there is a problem with my order? If there is an issue with your order once it is processed in our systems, we will notify you by email of any complications including backorders and credit card authorization orders.
What forms of payment do you accept? We accept visa, Mastercard, other major credit cards and debit.
Shipping and Customer Support
When will my order ship? Domestic orders will ship within 48 hours, pending verification of billing information and shipping method selected. International orders and out of stock items will be processed as quickly as possible but may not ship within 48 hours.
Where are you shipping my order from? Your orders are being shipped from our warehouse located in Montreal, Canada. We will provide an upmost level of care and urgency to ensure that your package arrives on time and in one piece.
Will you notify me when my order has shipped? You will first receive an email confirming your order, followed by another email notifying you when your order has been shipped.
Can I ship to an address other than my own? Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.
Can I return my order? Yes, you can return any order by contacting Customer care at online at firstname.lastname@example.org with your original receipt.
What should I do if my items arrive damaged or defective? We make every effort to package your order so that it will arrive in great condition, but sometimes orders can be damaged in shipment due to unforeseen or planned events. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please contact Customer care at email@example.com with your original receipt. You will need to ship the damaged product and upon receipt, we will ship the replacement product.
What should I do if I received the wrong item? If you received the wrong product, simply email us at firstname.lastname@example.org and give us your name, order number, the item that was not correct and what item you should have received. We will check into this immediately and arrange for wrong item to be returned to us and the correct one shipped to you.
How can I contact customer service? Send us an email at email@example.com. One of our specialists will be happy to answer your health-related questions.